EROL Support
Do you have a technical query regarding your EROL software? If so, please choose from the support options below…
Payment Gateways (Integration Guides)
Download instructions on how to configure your chosen Payment Gateway (PSP) in the EROL interface.
Online Helpdesk
If you have a technical query about your EROL Software please create a Helpdesk Ticket here.
Knowledge Base
Search the Knowledge Base to find answers to frequently asked questions about using EROL.
EROL Cover Plans
Cover Plans offer you 12 months' telephone support, fast-track helpdesk and software upgrade protection.
Telephone Support – Important Notice
EROL e-commerce software comes with 30 days of telephone support (for technical enquiries only). Your 30 days telephone support becomes active from the moment you purchase the software.
After the 30 days have expired, if you wish to speak to our technical support team on the telephone you will need to purchase an EROL Cover Plan.
Telephone Support hours are between 10am-5pm (GMT), Mon-Fri (excluding Bank Holidays).
EROL Technical Support Line: +44 (0)845 072 6061
EROL Support Website: http://support.erol.co.uk/